Voicemail Recordings & Interactive Voice Response (IVR)

Automated Voice Access (AVA)
AVA is a term used to describe ‘groups’ of technology-based customer service solutions. Recent media comments highlight the importance of the correct structure of AVA recordings if customer frustrations are to be minimised. They are a fact of life and a very cost effective and efficient way of providing customer service where a live person is unavailable. There are many different voice recording solutions that may be suitable for your organisation.

Auto Attendant (AA)
An Auto Attendant (AA) application can be used very effectively to provide simple customer self-service or direct incoming calls to an appropriate area or system to address the customer’s need. Interactive Voice Response (IVR) is a voice processing technology that enables telephone callers to interact via a telephone’s keypad with a computer driven voice-processing system to obtain recorded information and other services.

Recorded Voice Announcements (RVA)
Recorded Voice Announcements (RVA) are pre-recorded passive announcements that provide call or service related information to callers. Voicemail recordings and announcements that advise the availability or otherwise of individuals or business’s are typical examples.

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